If someone is in shock, call Triple Zero (000) immediately.

If they lose consciousness, follow the St John DRSABCD Action Plan.

If they’re awake, follow the below steps:

• Step 1: Keep them calm
  • Reassure them that help is on its way
  • Get them to lay down with their head flat on the floor
• Step 2: Make them comfortable
  • Get them a pillow or clothes to support their head and shoulders
  • Loosen any tight clothing to make them more comfortable
• Step 3: Treat injuries
  • If the person is injured make sure to stop any bleeding, treat burns, and support fractures
  • Don’t give them anything to eat or drink
• Step 4: Keep them warm
  • Help them stay warm by covering them with a blanket, coat, or similar
  • Don’t use any direct heat
• Step 5: Stay with them
  • Monitor the person and take note of their symptoms
  • If the person loses consciousness, follow the St John DRSABCD Action Plan
  • Stay with them until an ambulance arrives